As a courtesy to our clients, we provide a reminder call two weeks before your scheduled appointment. As long as we don’t hear back from you saying otherwise, we will fulfill our end of the contract by showing up two weeks later to complete your gutter cleaning.
At Honey-Do-Men Home Repair & Remodeling, we are homeowners as well. We understand the value of a dollar. Having a contract with us does not mean that you are obligated to have your gutters cleaned during your contracted time. You may decide that you don’t need it this year or that you want to clean the gutters yourself. All we ask is that you just give us a call so that we can cancel your appointment for that season and put your file back into rotation for the following cleaning season. You will not be charged a cancellation fee or suffer any penalties.
That doesn’t happen at Honey-Do-Men. We warranty the work and the product that we install. We warranty the job, and if there is a problem with the job, you call us and we take care of it. We don’t care who lives in the house or even if you sell and move. We warranty our work no matter who lives there or who made the product we install.
We don’t care if there’s a manufacturing defect or problem with the product. We recommended the product, we installed it, we warrantied it, and we stand behind it no matter what.
A screened gutter is just that: a screen. They are designed to filter out the big leaves and debris that would otherwise cause the gutter to clog and overflow. However, they still let through the little stuff which can cause sludge to build up on the bottom of the gutter. That sludge will rot out the gutter or create a dam, causing the water to backup and overflow. For these reasons, the gutter still needs to be cleaned, just not as often.
Gutters that have no covers, “open gutters,” should be cleaned a minimum of two times a year, but may even need to be cleaned three or four times a year, depending on the number of trees you have and how close they are to your house. A gutter with a screen cover on it will need to be cleaned once a year every spring. “April showers bring May flowers, which bring June gutter cleanings.”
If this is the case for you, don’t be surprised if you go outside and look up and see grass or small trees growing out of your gutters. This is the seedlings implanting in the bed of soil on the bottom of your gutter, caused by the buildup of roof granules combined with the dust, dirt, and pollen.
The right gutter cover will work. But like with all things, the warranty is only as good as the company that backs it up. The most important thing you need to look into when purchasing a gutter guard, gutter cover, gutter topper, or any kind of these “lifetime warranty” gutter cover systems is the company servicing the covers and installing them, not the brand or the manufacturer. They aren’t the ones coming out to fix it if something goes wrong.
That’s why people trust and hire Honey-Do-Men. We stand behind our work and have done so for 20 years. When something goes wrong, we fix it.
On an installation level, the most common mistake made is the lack of a stainless steel ring shank nail being used to install the cedar shake roof tiles. A regular nail won’t hold, because it’s a smooth shaft and, combined with a really softwood like cedar, never holds. The ring shank is needed to grab and bite the soft cedarwood, almost like a screw would thread and hold fast to it. The stainless steel part is necessary because a regular nail will corrode as it is exposed to the elements on a daily basis. The shaft will deteriorate to almost nothing and snap, causing the tiles and brackets to fall off.
If this is your problem, there is little that can be done except re-nailing the entire roof with stainless steel ring shank nails. If ventilation, or lack thereof, is the problem, again there is little you can do without tearing off the whole roof and starting over.
I never liked pricing jobs by the hour. I always felt uneasy when people came to work at my house that way. Why? Because I knew that if they milked the clock, then they get paid more and I get charged more. There is no incentive to work fast or get the job done quickly. As a customer, I never really knew how much the job was going to end up costing and I never really knew if I was being charged for the appropriate amount of time the job should take. It’s uncomfortable, it doesn’t build trust and I didn’t like it. So I don’t run my company that way. Instead, we charge by the job this way you know exactly what the job is going to cost before we start it and before you even hire us to do it.