Serving: Westchester and Putnam Counties, New York

914-837-0411

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General FAQs

Do you give free estimates? Do I need to be home for the estimate?

Yes, at Honey-Do-Men Gutters, Roofing & Handyman Services, estimates are always free. Our gutter cleaning and roofing repair estimates can be conducted without anyone at home. If needed, we can always call you at the number you provide us with to go over your estimate once we have diagnosed the problem. We request that estimates for the full installation of a roof or gutter system be conducted with somebody at home. This way, we can discuss the different options available to you before providing you with an estimate. If possible, it is preferable for all homeowners to be present during these types of inspections.

 

Do I need to be home when the work is being done?

No, you do not need to be home while we do our work. Our trucks are stocked with all of the equipment that we will need, including a 100-ft. hose. We understand that some people are very busy and that the last thing you want to do is take a day off to wait at home for the “gutter guy” to show up.

 

How do I know the gutters are cleaned if I’m not home?

You can know if your gutters were cleaned properly by whether or not they overflow when it rains. They should not overflow during a rainstorm if they have been cleaned correctly. We know that if you were going to put up a ladder to check on our work, you probably would have cleaned the gutters yourself. We give a 30-day guarantee on all gutter cleanings. At some point within those four weeks, it will most likely rain. When you see that your gutters are working properly and are not overflowing, you can know that your gutters were cleaned.

 

Do you have some kind of an auto-cleaning schedule or contract for gutters?

Yes, we do. We offer customized cleaning contracts for your home. Most homes require a cleaning in the spring and fall seasons, but some only require cleaning once a year.

As a courtesy to our clients, we provide a reminder call two weeks before your scheduled appointment. As long as we don’t hear back from you saying otherwise, we will fulfill our end of the contract by showing up two weeks later to complete your gutter cleaning.

At Honey-Do-Men Gutters, Roofing & Handyman Services, we are homeowners as well. We understand the value of a dollar. Having a contract with us does not mean that you are obligated to have your gutters cleaned during your contracted time. You may decide that you don’t need it this year or that you want to clean the gutters yourself. All we ask is that you just give us a call so that we can cancel your appointment for that season and put your file back into rotation for the following cleaning season. You will not be charged a cancellation fee or suffer any penalties.

 

What forms of payment do you accept?

We accept all major credit cards, as well as cash, checks, and money orders. We also offer specials at different times of year, so call us to learn more.

 

Do you have references?

Yes, we have more than 6,000 clients in Westchester and Putnam counties, including Carmel and Yonkers. We can guarantee that we will be working within five miles of your home in any given week.

 

Are you licensed and insured?

This is twice the minimum requirement for either county, as well as twice as much as what most of our competitors carry. In addition, we also carry a $25,000 bond with Putnam County, and we carry a Workman’s Compensation Coverage Policy with the state of New York. Copies of our licenses and insurance policies can be provided to any client upon request.

 

Where are you located?

We serve all of Westchester and Putnam counties. Our headquarters are based in Carmel, NY, located in Putnam County.

 

Do these Gutter Guards, Covers, Toppers, or whatever you want to call them actually work?

There are over 100 different types of gutter covers on the market and over 30 of them that claim to have a “lifetime guarantee.” But the simple facts are that (1) The warranties issued by these manufacturers have more holes in them than a slice of Swiss cheese; (2) You’ll never get a manufacturer to fess-up and either clean your gutters themselves or pay to have a cleaning done on their product; (3) Most homeowners will end up calling the company that installed the covers, not the manufacturer, and then you get a bunch of guys pointing their fingers at each other saying “it’s not my fault.”

That doesn’t happen at Honey-Do-Men. We warranty the work and the product that we install. We warranty the job, and if there is a problem with the job, you call us and we take care of it. We don’t care who lives in the house or even if you sell and move. We warranty our work no matter who lives there or who made the product we install.

We don’t care if there’s a manufacturing defect or problem with the product. We recommended the product, we installed it, we warrantied it, and we stand behind it no matter what.

 

If I have screens on my gutters, why do I need to clean them?

Most gutter covers or gutter screens are designed to limit the number of gutter cleanings you need, not eliminate them. There are over 100 different types of gutter covers currently sold on the market today. Some are solid covers and some are perforate covers like a screen, but they all need some kind of maintenance.

A screened gutter is just that: a screen. They are designed to filter out the big leaves and debris that would otherwise cause the gutter to clog and overflow. However, they still let through the little stuff which can cause sludge to build up on the bottom of the gutter. That sludge will rot out the gutter or create a dam, causing the water to backup and overflow. For these reasons, the gutter still needs to be cleaned, just not as often.

Gutters that have no covers, “open gutters,” should be cleaned a minimum of two times a year, but may even need to be cleaned three or four times a year, depending on the number of trees you have and how close they are to your house. A gutter with a screen cover on it will need to be cleaned once a year every spring. “April showers bring May flowers, which bring June gutter cleanings.”

If I don’t have any trees near my house, why do I need to clean the gutters?

As long as you have a tree within 70 feet of your house, you’ll get stuff in your gutters from the tree. Fall foliage travels 20 to 30 feet from any tree. Spring foliage will travel 70 to 80 feet from any tree. The spring seedlings are designed to be carried great distances by the wind.

If this is the case for you, don’t be surprised if you go outside and look up and see grass or small trees growing out of your gutters. This is the seedlings implanting in the bed of soil on the bottom of your gutter, caused by the buildup of roof granules combined with the dust, dirt, and pollen.

 

Do these lifetime-guaranteed gutter covers actually work?

That really all depends on the brand of cover you bought. The biggest problem in the gutter industry right now is that most homeowners have no idea what kind or brand of cover they bought. Because of that, there’s a lot of misinformation flying around. If you’re not talking directly to someone who deals with this on a daily basis, then you’re probably getting the wrong information.

The right gutter cover will work. But like with all things, the warranty is only as good as the company that backs it up. The most important thing you need to look into when purchasing a gutter guard, gutter cover, gutter topper, or any kind of these “lifetime warranty” gutter cover systems is the company servicing the covers and installing them, not the brand or the manufacturer. They aren’t the ones coming out to fix it if something goes wrong.

That’s why people trust and hire Honey-Do-Men. We stand behind our work and have done so for almost 20 years. When something goes wrong, we fix it.

 

The Lifetime Warranty Gutter Covers: Who is the warranty from, you or the manufacturer? If there is a clog, who does the warranty work?

Please see our first Q & A under Gutter Covers & Gutter Screens, above.

 

What happens to my warranty if I move? Is it transferable?

Absolutely. We warranty our work, not who lives there.

 

Do you charge for transferring a warranty to a new owner?

No.

 

What happens to the warranty if I sell and move?

We warranty the job; not the homeowner.

 

Why do the cedar roofing tiles keep falling off my house? Why does my cedar roof look like it’s rotting away when it’s only 10-15 years old?

The two most common problems with cedar roofs are: they aren’t ventilated properly and thus rot and have to be replaced, or the cedar roof wasn’t installed properly and tiles keep breaking or falling off.

On an installation level, the most common mistake made is lack of a stainless steel ring shank nail being used to install the cedar shake roof tiles. A regular nail won’t hold, because it’s a smooth shaft and, combined with a really soft wood like cedar, never holds. The ring shank is needed to grab and bite the soft cedar wood, almost like a screw would thread and hold fast to it. The stainless steel part is necessary because a regular nail will corrode as it is exposed to the elements on a daily basis. The shaft will deteriorate to almost nothing and snap, causing the tiles and brackets to fall off.

If this is your problem, there is little that can be done except re-nailing the entire roof with stainless steel ring shank nails. If ventilation, or lack thereof, is the problem, again there is little you can do without tearing off the whole roof and starting over.